The whole Nick Abraham Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Took three trips because it was an intermittent problem before it actually failed in the shop. Had to order parts but was fixed in a couple of days. Kept us informed on a regular basis which was greatly appreciated.
I had a vibration or pulsation in my brake pedal when applying my brakes. I asked them to analyze my problem. They confirmed I had "warped" rotors, all four were warped. I was surprised at having warped rotors since I have only 37,000 miles on my 2016 GMC Yukon Denali. Something doesn't seem right about the rotor design and or material to have warped rotors?? I asked them what we should do to remedy this problem, they said to machine off some material to remove the warped rotor?? Again, doesn't seem right to remove material since this will reduce the life of my rotors. What if they warp again and again?? They also charged me $192 to due this machining operation. I've owned dozens of vehicles and never had warped rotors before, many of my vehicles had 60-100K miles before any brake work was needed. I would expect the same from a high end vehicle like this!! I suggested to check the rotor material to see if it's to spec but didn't have the capabilities. Very disappointed in this service since I truly believe this is a manufacturing defect or possibly a design issue. Rotors shouldn't warp!! I've contacted GMC Customer service for some help.
Thanks for the great feedback, Susan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Scheduled appointment for an oil change, surging exceleration, bumpy ride and Again traction control light OFF..I think scheduling during the week worked better for me and seemed to flow better as far as the communication from the dealership.