The service department is very efficient and does it right the first time. Russell is wonderful with customers and is always friendly and willing to answer my questions. He makes customer service a priority. Kudos to him!!
I brought my car inBecauseSomething was leaking I think the air conditionerTo my back floor mats,You guys looked at it said nothing was wrongGave it back to meLuckily you did not charge meBecause I still have the problem.Basically, just a waste of time.Sorry I bothered you guys
Hi, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to us at (866) 578-4251 at your earliest convenience to discuss how we can turn this experience into a positive one.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 578-4251 to discuss your concerns, as your satisfaction is of utmost importance to us.
For someone who purchases a vehicle every ten years or so, I look forward to the experience, hope to have my enthusiasm will be matched, my questions answered by someone knowledgeable, & that the experience of spending tens of thousands of dollars will be enjoyable. My experience working with Abraham GMC was the EXACT OPPOSITE over the entire MONTH that my purchase experience dragged on. Given the shortage of vehicles on the market at this point, I lacked options for where I could shop for the GMC truck I looked to purchase. However my experience as frustrating from the start. For instance when I asked the difference I should be aware of between the 5.3 & 6.2 engine, the response that I received from my sales man was "well the 6.2 is bigger & more powerful" & could not be elaborated upon beyond that. I found the staff was NOT on the same page with each other or GM as a whole. I was offered the option to leave off an accessory because the other 3 dealer installed accessories were waiting to be shipped (that's what I was told by the sales manager & that turned out to be a lie because another one was also missing...prolonging this experience further) & that if I agreed to leave that one item off, the others could be shipped within a few days. Well, that didn't happen & I didn't hear from my salesman or the dealerships for weeks. I tried to follow up multiple times & was left feeling blown-off & disregarded because they already made their sale. When I finally drove there to get my title memorandum & asked the salesman why I had not heard from him & if my parts were in I was told "I text & called you & your parts have been here for over 2 weeks." When I asked this man in his early twenties, who I presume could use a phone, what number he was calling, he was using the WRONG area code! He said that was what was on my paper work...funny because when the dealer screwed up later & gave me parts they then claimed to need back, the sales manager called me promptly from the correct number, right off my paperwork. When I finally did get the parts I was due, I was told by three people working for the dealership, two men in service & one in parts, that I had more coming to me. I was the one who raised a question to this, told them what I was expecting, & pulled up my window sticker to show them. They said nope, I was wrong, that the parts were mine, & they put them in my truck. But then somehow my number was dialed correctly an hour later to let me know I got things I wasn't supposed to. Again, I was left to now follow up & deal with the dealer's mess. I was told I would get a call first thing the next morning to arrange a pickup...to which I agreed. I then wasted an entire day waiting for the call I was supposed to get & it never came. So again, I called the dealer & let the sales manager know I did not want to be bothered any further & that they should deal with THEIR mistakes & I wanted NOTHING more to do with them now or ever. I did return the parts to the dealer because they said they belonged to another VIN...I doubt this is true because the running boards I got & took in the box to install later on my own have the same VIN number as the parts I was asked to return. I have pictures to prove all of this is the case. This dealership was a complete disappointment, unprofessional, & ruined the experience of making the largest investment that I ever have up to this point in my life!
Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (866) 578-4251 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
I was having an issue with my transmission on my truck and brought my car in the first time they fixed it something was still wrong so I ened up bringing it back in 2 days but so far the car is driving pretty good. I was also provided a rental car with no problem and everything was under warranty
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Abraham Buick-GMC, INC. and we hope to see you again.
I absolutely love my new vehicle. Mike was a nice guy, but he needs to know the products he is selling better. The first Encore I drove, he didn't know that the back seats went all the way down, and thought that the padding just made them not lay down. I am not sure that the OnStar got hooked up. He did now show me or say anything about it except that it was free for 3 months. I also feel that the delivery was rushed, as it was after hours. I would have been happy to wait for the next morning. In my opinion, this vehicle should have been immaculate at pick up, and it is up to the sales person to make sure that it is. Instead, it was still dripping with water. I'm hoping the service department has great service.