561 Reviews Found
Confirmed Service Customer
It took an hour and half for just an oil change. I gentleman came into the waiting room after me and was there for the exact same thing he only waiting 30 min.. I was not happy.
Jill S.
GRAFTON
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
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Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
it was excellent but I won't recommend them as our car got a flat and found out it had been fixed before but we had bought the car new and had no tire fixed prior. Do not understand this and questioned this at the time and was told we needed to have reported this when we first got the car. Who has their tires checked when they purchase a new car?
Carolyn B.
ELYRIA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
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Confirmed Service Customer
Always ready to assist with information and directions on operating vehicle. Booklet on vehicle instructions not clear.
Joyce G.
ELYRIA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
I have purchased several vehicles from this dealership. 2 of the last 3 have had cosmetic body damage done during pre-delivery prep, this time a door ding. Also, a dealer installed option listed on the window sticker was never installed. This fact was not pointed out to me until final paperwork had been signed, and only explained as 'not available'.
Jerry W.
N RIDGEVILLE
Business Response
Hi, we regret to hear that you had this experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (440) 366-6446 to discuss this further.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please don't hesitate to reach out!
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Business Response
Wow, it's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Everything was first class about my experience with your organization. They were very well organized in all aspects. They were polite and thorough in everything they did. It was a pleasure to deal with all of y0u.
Stephen B.
SPRING HILL
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
The people at Nick Abraham were attentive to our needs and wants. They started out with a good price and worked hard to get it to where we needed it to be. Very friendly and appreciative of our business.
William D.
SHEFFIELD LAKE
Business Response
We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
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Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad to hear you found our staff friendly and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Each person I dealt with very courteous, knowledgeable and caring. My questions were answered very succinctly for which I am most grateful. Clare Hall
Clare H.
NORTH OLMSTED
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Thank you for the good rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
The whole experience left me wanting to drive away to Parma for service. I was an Axelrod buyer so taking my car here was for convenience since I moved to Oberlin. The service desk personnel were borderline rude, l found out after taking it somewhere else that i only needed half the work done and that one of my studs was cross threaded and had to be changed. I will NEVER go near that place or recommend it to anyone!
Tammy K.
OBERLIN
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Business Response
We're glad to hear you found our staff courteous and it is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
appointments done quickly, waiting area satisfactory...over the years i have purchased at lease 6 vehicles. the service has been excellent. i also had two vehicles repaired in the body shop. they did an excellent job.
Mary C.
MEDINA
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!