584 Reviews Found
Confirmed Service Customer
The GMC certified service counter staff is excellent- Russel, Kevin and Noreen.
Michael O.
N RIDGEVILLE
Business Response
The whole Nick Abraham Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Business Response
Glad we could help you out!
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Confirmed Sales Customer
Our salesperson Shannon was very professional and took great care of us along with Barry Stephenson and Bonnie Bowling. Great job!
Raymond S.
GRAFTON
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
Shannon was fantastic Mike Abraham was very patient on the sale
Kelly C.
AVON LAKE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Took three trips because it was an intermittent problem before it actually failed in the shop. Had to order parts but was fixed in a couple of days. Kept us informed on a regular basis which was greatly appreciated.
Kenneth E.
ELYRIA
Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
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Business Response
Glad we could help you out!
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Confirmed Service Customer
I had a vibration or pulsation in my brake pedal when applying my brakes. I asked them to analyze my problem. They confirmed I had "warped" rotors, all four were warped. I was surprised at having warped rotors since I have only 37,000 miles on my 2016 GMC Yukon Denali. Something doesn't seem right about the rotor design and or material to have warped rotors?? I asked them what we should do to remedy this problem, they said to machine off some material to remove the warped rotor?? Again, doesn't seem right to remove material since this will reduce the life of my rotors. What if they warp again and again?? They also charged me $192 to due this machining operation. I've owned dozens of vehicles and never had warped rotors before, many of my vehicles had 60-100K miles before any brake work was needed. I would expect the same from a high end vehicle like this!! I suggested to check the rotor material to see if it's to spec but didn't have the capabilities. Very disappointed in this service since I truly believe this is a manufacturing defect or possibly a design issue. Rotors shouldn't warp!! I've contacted GMC Customer service for some help.
Kevin L.
WELLINGTON
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Confirmed Service Customer
Friendly service writers, quick and efficient.
Timothy J.
ELYRIA
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Excellent service. Very happy with my purchase.
Susan R.
N RIDGEVILLE
Business Response
Thanks for the great feedback, Susan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Great staff, great service always recommend to others
Gregory V.
NORTH RIDGEVILLE
Business Response
Gregory, it's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
My ck engine lt came on and I was on my way to an apt. Went to have it looked at without apt and was taken care of right away
Carol V.
HURON
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Sales Customer
Shannon was helpful, honest, and most importantly, didn't waste our time! When we buy our next car, we will stop in to see her first. Thank you, Shannon!
Danielle M.
ELYRIA
Business Response
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
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Business Response
Glad you had a great experience!
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Confirmed Service Customer
Scheduled appointment for an oil change, surging exceleration, bumpy ride and Again traction control light OFF..I think scheduling during the week worked better for me and seemed to flow better as far as the communication from the dealership.
Sandra H.
GRAFTON
Business Response
Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Sales Customer
Salesman was awesome...got us exactly what we wanted at a great monthly payment. We love Nick Abraham !!!
Scott W.
ELYRIA
Business Response
Thanks for the great feedback! We can't wait to see you again, have a great day.
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Business Response
We appreciate the kind words!
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Confirmed Service Customer
SERVICF FROM START TO FINISH--------------NO COMPLAINTS------------- SERVICE DIRECTOR IS VERY GOOD DEALING WITH CUSTOMERS !!!!!!!!!
Daniel B.
ELYRIA
Business Response
Daniel - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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