I absolutely love my new vehicle. Mike was a nice guy, but he needs to know the products he is selling better. The first Encore I drove, he didn't know that the back seats went all the way down, and thought that the padding just made them not lay down. I am not sure that the OnStar got hooked up. He did now show me or say anything about it except that it was free for 3 months. I also feel that the delivery was rushed, as it was after hours. I would have been happy to wait for the next morning. In my opinion, this vehicle should have been immaculate at pick up, and it is up to the sales person to make sure that it is. Instead, it was still dripping with water. I'm hoping the service department has great service.