Had a 9:00 a.m. appointment. I was told when I scheduled my appointment it would take around 2 hours to complete so I decided to leave my car. I called at 1:00 p.m. wasn't done and told it would take a couple more hours to complete. Funny, I received a phone call at 3:00 p.m' telling me my car was ready. I know my car sat there all day and wasn't worked on until I called at 1:00 p'm'