On a Saturday morning just before noon my car started missing and losing power and I went over to the dealer to see if they could look at it . Even though it was quitting time, Russell and a mechanic in the shop checked it over to make sure it was safe to drive it until Monday. He then set up an appointment for Monday morning . He called to let me know that it was going to take until Wednesday to get the parts and repair it. It was done early that day. Very good and courteous and quick service.